Frequently Asked Questions
Product
Norwegian Spruce Extract is Picea Abies Extract which is liquid extracted and filtered from the branch knots of the Norwegian Spruce common in the Arctic and Scandinavia.
The patented extraction process involves serial discarding of unwanted wood matter, then purifying and filtering the pure extract.
This sap is critical for the prevention of oxidative rot for vulnerable new and old growth of branches and trunks. Spruce extract, in particular, provides immunities due to its polyphenol or lignan content, similar to the ones found in nuts and grains.
It was noticed that spruce trees, branches, and stumps, especially in Scandinavia, did not rot or decay. The extract was taken from trees and analyzed as to reasons for its protective value to the tree. High concentrations of polyphenols were identified.
These were then specifically extracted to find clinical value for human consumption as sap containing lignans multiple times the concentrations found in typical diets.
A lignan is a type of polyphenolic compound that occurs naturally in some plants. Sources that are particularly rich in lignan phytochemcials (in order of highest to lowest concentration) are flax, sesame, sunflower, and pumpkin seeds. However, lignan compounds are also found in many vegetables, fruits, and botanical-derived beverages, such as tea and wine. Since there is more than one type of lignan compound, they are collectively referred to as lignans.
It has been studied that there are five main types or polyphenols or lignans in this extract.
At relatively high concentrations due to evolutionary requirements relative to the Norwegian Spruce environment ensuring large quantities of sap per tree due to its large size.
Since humans are also vulnerable to charged oxygen exposure, resulting in the incomplete oxygen metabolism, we require help from foods to help address free oxygen to prevent damage and reactive inflammation responses by eating high polyphenol type foods such as grains and nuts.
In order for the extract, after extraction and purification, to have a form safe for human use, in an optimal concentration of actives, a liquid vehicle was needed to be added which is a food and pharmaceutical grade Trimethylene glycol, derived from corn, all gluten free
All supplements should be taken as directed. A beneficial dose of Nordic Sunn is 5-15 drops per day, depending on your body weight. For example, if your body weight is 100kg, you should take 15 drops per day for the optimal lignan supplement dosage.
When doing so, there are no side-effects, as this is not as drug.
Please consult with your Physician should there be concerns as to this combination with drugs.
Yes, Nordic Sunn Norwegian Spruce extract is 100% natural, organic and sustainably sourced.
Label expiry dates are two years after the lot fill.
Subscription Info
To put your subscription on hold, please contact our support: support@nordicsunn.ca
After clicking the Subscribe button, the chosen payment method is saved and set as the default payment method. The next invoices will be paid using the default payment method.
Within your payment plan outline, when it's time to bill, you will receive an invoice and will be charged accordingly. After the payment pass, successfully your shipment will proceed.
To update/ change your subscription plan shipment/ delivery address, please visit your account. In the left side menu, click the Address tab. Made all necessary changes and clicked the Save button.
Payment & Billing Info
For security reasons, we are not keeping your billing information. Each time you are placing an order, you will need to fill in your billing information. If you are subscribed to a product and need to change your billing information, you will need to cancel your current subscription and subscribe again with your new billing address or payment method.
You can pay with your debit or credit card.
Shipping & Returns
For now, shipment is available on within continental United States and Canada.
For now, international shipping is not supported.
To track your order, please click on the Track Shipment link in the footer menu. In the opened page, please insert your order number in the Order # field and email address you have used during check out at the Email address field. Then click the Search button. You will see the current status of your order in the bottom table.
If you face problems with your order, please contact us on support@nordicsunn.ca
To place a complaint, please write to us to support@nordicsunn.ca
If you haven't received your order, please contact us on support@nordicsunn.ca
You may return most new, unopened items within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that shipping charges can't be refunded, and a 15% charge will be deducted from your refund for the administration fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Before proceeding with the return, please contact our support on support@nordicsunn.ca
As a delivery address, you can mention any location you want to receive the Norwegian Spruce Extract. Unfortunately, for now, gift cards are unavailable.
Account
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Step 2: Fill your first name and last name in First Name and Last Name field
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After filling in the Password field, please press Enter on your keyboard. The system then considers the strength of the password and displays the result below the field. If your password is evaluated as "Weak," try another until it is considered as Strong. Then enter it again in the Confirm Password field.
Step 5: After going through the above steps, click to the Create an Account button.
Click to the Login button in the upper-right corner of the header or during the check out process.
Fill in the email address you have registered with at the Email Address. Fill in the password in the Password field. To complete the login process, click the Login button.
If you face a problem with login, you can contact us on support@nordicsunn.ca
To reset the password, follow these steps:
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- Please enter it again to confirm and click Reset password. If you face a problem with retrieving your password contact us on support@nordicsunn.ca
To change your account information, you first need to log in to your account. Then click to your Username in the upper-right corner of the header and click My account link. You will be navigated to your user account detailed page. Make changes in the Account Information, Security or Address tabs. To keep changes, click the Save button.